crickex link Privacy Policy

This privacy policy applies to your relationship with the crickex link platform. By registering on the site, logging into your account, or using any of our services, you are considered to have accepted the terms of this policy.

Our Terms and Conditions and this privacy policy work together as complementary documents. In case of any conflict, this policy takes precedence on matters relating to data protection.

1. Scope of Data Collection

crickex link collects certain information from users to run its services properly. Data collection is limited to what is necessary, and no excessive or irrelevant information is requested.

1.1 Registration Information

The following information is requested from you when creating an account:

Full name and date of birth (for age verification — users under 21 cannot open an account)
Mobile number and email address
Username and password chosen by the user
Payment account details — such as bKash, Nagad, Rocket, or bank account information

1.2 Automatically Collected Information

Some technical information is collected automatically while browsing the site, such as:

IP address and device type (mobile, tablet, or desktop)
Browser type and operating system version
Time of access and the order of pages visited
Cookie and session information (see Section 6 for details)

1.3 Identity Verification Information (KYC)

For withdrawals above a certain amount or when account verification is required, we may request a copy of your National ID (NID), passport, or driving licence. These documents are used solely to confirm your identity and are stored on secure encrypted servers.

2. Purpose of Data Use

crickex link uses your information only for specific, transparent purposes. It is never sold to third parties.

Account Management: Registration, login, password recovery, and keeping your account secure.
Financial Transactions: Accepting deposits and processing withdrawals — via bKash, Nagad, Rocket, or bank transfer.
Customer Support: Improving the quality of support provided through live chat or email.
Promotional Communications: Informing you about bonus offers and updates — you can opt out of this at any time.
Fraud Prevention: Detecting suspicious activity and keeping the platform secure.
Responsible Gaming: Monitoring unusual usage patterns to assist users where needed.
Technical Improvement: Improving site performance and user experience.

3. Data Sharing and Disclosure

We never sell your personal information to third parties or share it without permission. However, limited data may be exchanged in the specific circumstances below:

3.1 Service Provider Partners

Trusted service providers such as payment gateways, identity verification firms, and cybersecurity specialists may access limited data, but only to carry out their specific responsibilities. Confidentiality agreements are in place with these partners.

3.2 Legal Obligations

Information may be disclosed in compliance with valid orders from courts or law enforcement agencies under applicable Bangladesh law. In such cases, we will make every effort to protect your information within the limits of the law.

3.3 Business Transfer

If ownership or management of crickex link changes in the future, user data may be transferred to the new authority. Even in that case, this privacy policy will remain in effect and you will be notified in advance.

4. Data Security Measures

Industry-standard technical measures are in place to keep your information secure on the crickex link platform.

SSL Encryption (TLS 1.3): All connections across the site are encrypted — you can confirm this by the padlock icon in your browser's address bar.
Encrypted Database: All stored sensitive information is kept in encrypted form — it is not stored as plain text.
Two-Step Verification (OTP): Mobile OTP is used during login and withdrawal to provide an extra layer of security.
Access Controls: Only authorised staff can access specific categories of data, and all access is logged.
Regular Security Audits: Servers and applications are tested regularly for vulnerabilities.
Firewall and DDoS Protection: The system is actively protected against unauthorised access and cyberattacks.

Please keep in mind that no one can guarantee 100% security on the internet. Keeping your password private and avoiding login from unfamiliar devices is also your responsibility.

5. Data Retention Period

Your information is not stored indefinitely. Data is retained and deleted according to the following policy:

Active Accounts: All information is retained for as long as the account remains active.
Inactive Accounts: If there is no activity for 12 consecutive months, we will send a notice by email; if there is no response within a further 3 months, the account and associated data may be deleted.
Financial Records: Transaction and financial data may be retained for a set period for accounting and legal purposes.
Closed Accounts: If an account is closed at your request, personal data is deleted, though records required by legal obligation may be kept for a specified period.

6. Cookies and Tracking Technologies

The crickex link site uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies and Their Purpose

Essential Cookies: Used to maintain login sessions, carry out security checks, and temporarily hold form data. Disabling these may prevent the site from working correctly.
Functional Cookies: Used to remember your language preference, page layout, and previous settings.
Analytics Cookies: Used to understand which pages are used most and where the site needs improvement — this data is aggregated and anonymous.

6.2 Cookie Controls

You can delete cookies or stop accepting future cookies at any time through your browser settings. Please note that disabling essential cookies may cause problems with logging in or making transactions.

7. Your Rights

As a crickex link user, you have certain fundamental rights regarding your own information:

Right to Access: You have the right to ask what information we hold about you.
Right to Correction: If any of your information is incorrect, you can request that it be corrected.
Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations apply.
Opt Out of Promotional Communications: You can unsubscribe from marketing messages through your account settings.
Data Portability: You can request a copy of your account data in a specified format.

To exercise these rights, contact our customer support team — available 24 hours via live chat or email. Our Responsible Gaming policy also outlines some controls you have over your behavioural data.

8. Protection of Minors

The crickex link platform is strictly for persons aged 21 and above. No one under the age of 21 may open or use an account.

Age verification is in place at registration. If it comes to our attention that a minor has opened an account using false information, that account will be closed immediately and any collected data will be deleted.

9. Third-Party Integrations and Game Providers

The crickex link platform offers games from various providers including Evolution, Pragmatic Play Live, PG Soft, JILI, and Spribe. These providers use their own technology and servers. Limited technical information (such as a session ID) may be passed to game providers during gameplay, but personally identifiable information is not shared with them.

For payment processing, the privacy policies of bKash, Nagad, or Rocket may also apply. Those transactions are governed by the terms of the relevant payment provider.

10. Policy Changes and Updates

crickex link reserves the right to update this privacy policy at any time. If there are significant changes, advance notice will be sent to your registered mobile number or email. Continued use of the site after any changes means you are considered to have accepted the updated policy.

To learn about the policy history and previous versions, contact the support team. Our FAQ page also has answers to common questions about privacy.

11. Contact

If you have any questions about this privacy policy or wish to make a request regarding your information, contact us through the following:

Live Chat: Visit the site and use the chat icon in the bottom-right corner — available 24/7 in both Bengali and English.
Email: [email protected] — questions sent by email are typically answered promptly.